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A number is worth more than a thousand pictures: The case of designers’ cynical resistance through quantification


In the wake of a wide-ranging neoliberal impulse to ‘modernize’ organizations, attempts to evaluate, monitor, rank and audit performance in the name of accountability, transparency and efficiency have become common features of organizational life (Dahler-Larsen, 2012; Muller, 2018). The development and implementation of evaluation devices and indicators underpins much of the project of Strategic Management and the orientation known as New Public Management.

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